Sending a request to a mechanic or a workshop
Your club’s mechanic or a workshop gets the request as a notification and in chat, replies in the app; finished work goes into your service log.
- Tap “Contact a workshop” in the status block inside the vehicle or in the “⋯” menu. If maintenance is due, the due jobs are already ticked.
- Pick a reason, tick the jobs or write a comment. Optionally say who buys the parts and when you can bring the vehicle in.
- Under “Send to”, your clubs’ mechanics come first, workshops below. The “Make this my mechanic” box remembers the choice for this vehicle.
- Tap “Send request”. The recipient gets a notification and a request card in your direct chat, and sees the vehicle, the jobs and your phone number. The card stays pinned at the top of the chat while the request is open.
“My mechanic” is picked in the “⋯” menu inside the vehicle or with the checkbox in the request. The request status shows on the vehicle card in your garage, in the status block inside the vehicle, in your chat with the recipient, and under Profile → Vehicle service → Service requests.
An open request looks like a work order: number and date, the vehicle (make and model, year, VIN, engine hours), customer, contractor, the list of jobs and the terms — drop-off date, who buys the parts, estimated price. Once the work is done, it also shows the jobs completed, engine hours at pickup and the total. Below is the progress log with dates.
When the mechanic marks the work as ready, tap “Accept the work”. It goes into your log marked “Confirmed by mechanic” and the schedule’s due dates are recalculated. For a workshop request, the work comes into the log from the workshop’s work order when it hands the vehicle back.
“My mechanic” also works from the “Maintenance due” notification: it opens a pre-filled request. Nothing is sent to the mechanic until you tap it.